Case Study MirrorFly Powers Cambodian Telecom Provider with World-Class Communication Suite for 10K+ Users

Customer Persona

Established in 1997, this brand stands as Cambodia’s most long-serving telecom provider distinguished by its extensive record of pioneering innovations in digital entertainment, infotainment services, and more. Regarded as a renowned player in the industry, our client caters to a vast customer base exceeding 4M offering nationwide coverage through an extensive network of distributors. They wanted to ace their mobile networking operations with a quality real-time communication solution.

The Challenge

As a growth-oriented company dedicated to customer satisfaction, our client wanted to keep user engagement at the forefront of their commercial application. They required uninterrupted, quality, and mobile-friendly messaging and calling features integrated into their super app with personalized language facilitating tools. Thus, enhancing connectivity across app users in the Cambodian region who consume the company’s digital services.

The Solution

MirrorFly created a cloud-first conversational ecosystem within the super app with exclusive chat and calling features. The SDKs were integrated in a matter of minutes to boost user conversion rates almost instantly. Features like private / group chat, voice and live video calls were implemented for their virtual community to stay connected and for service providers to be able to address queries with faster response times. And most importantly, branding was given utmost importance to, with additional white labeling capabilities to enhance their existing mobile super app.