MirrorFly Privacy Policy

Our Commitment to Protecting Your Privacy

MirrorFly and its affiliated entities ("MirrorFly," "we," "us," or "our") are committed to safeguarding the privacy and security of personal information provided by users while accessing our services. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website and services.

By accessing and using MirrorFly services, you agree to the practices outlined in this Privacy Policy. We may update this Privacy Policy periodically, and we encourage you to review it regularly to stay informed. If any significant changes are made, we will notify users through appropriate channels.

1. Scope of this Privacy Policy

This Privacy Policy applies to all users of MirrorFly real-time communication solution. It governs the collection, use, storage, and sharing of personal data when users interact with our services. This policy also applies to third-party integrations using MirrorFly's services. We do not share, sell, or distribute your information to third parties except as legally required or as necessary to provide our services.

This policy covers both individual users and enterprise clients who utilize our services for communication and collaboration. If you are using MirrorFly as part of an organization, your organization’s policies may also apply.

2. Information We Collect

MirrorFly collects and receives information through various means, including direct user input, automated tracking, and third-party sources. The types of data collected depend on how you interact with our services.

2.1 Information You Provide to Us

• Account Registration: When you create an account, we collect personal identifiers such as your name, email address, phone number, organization name, and any other details necessary to provide our services. However, we do not store any of this data in our records.
• Profile Information: Users may choose to add profile pictures, status messages, and other optional details to personalize their experience. These details can be edited or removed at any time.
• Messages and Media: Messages sent through MirrorFly services are end-to-end encrypted. However, we may store undelivered messages for a limited time to ensure proper delivery. Users have the ability to delete messages within the app, but recipients may retain copies.
• Contact Synchronization: If you opt to sync your contacts, we access and store contact details to facilitate connections within our services. Users can disable this feature at any time through app settings.
• Customer Support Interactions: When you reach out for support, we collect relevant details such as your name, contact information, and message content to assist you effectively and improve our services. Customer service conversations may be recorded for training and quality assurance purposes.

2.2 Information We Automatically Collect

• Device and Usage Data: We collect information such as device type, operating system, browser type, IP address, app version, and connection logs. This data helps us optimize performance and troubleshoot issues.
• Location Data: If you enable location-based features, we collect and process geolocation data to provide location-specific services. You can manage these settings within your device preferences.
• Cookies and Tracking Technologies: We use cookies and similar technologies to analyze usage patterns, personalize experiences, and enhance website functionality. Users can manage cookie preferences through browser settings.
• Log and Crash Reports: For service optimization and security, we collect diagnostic data, such as system logs and error reports. This helps us identify and fix technical issues.

2.3 Information You Share with Others

• Profile Details: Other users can view your profile name, photo, and status, depending on your privacy settings. You can manage visibility preferences within the app.
• Shared Content: Any messages, media files, and interactions shared with other users may be stored or reshared by them. We advise users to be mindful of the information they share.
• User Reports: If you report another user or content, we may store related information for investigation and enforcement purposes. Users who have been reported will be notified if necessary.

3. How We Use Your Information

We use the information we collect to operate, improve, and secure our services. Below are the key purposes:

• Providing and Enhancing Services: We process user data to facilitate authentication, enable secure message delivery, and support video/audio calls. This ensures smooth platform functionality. We also use collected data to identify technical issues, optimize performance, and enhance user experience.
• Security and Compliance: We monitor user activity to detect fraud, prevent unauthorized access, and safeguard accounts from security threats. Automated and manual systems help identify suspicious behavior and mitigate risks. We also comply with applicable laws, regulatory requirements, and industry standards by enforcing security policies and responding to legal requests when necessary.
• Personalization: We analyze user interactions, preferences, and behavior to customize content, notifications, and recommendations. This improves engagement by making the platform more relevant and efficient for individual users.
• Marketing and Communication: We send service updates, feature announcements, and promotional content. Users can opt out of marketing messages while continuing to receive essential notifications such as security alerts, transaction confirmations, and customer support responses.
• Data Analysis and Improvements: We analyze usage patterns to improve system efficiency, refine algorithms, and enhance service quality. Machine learning and AI help us optimize features, predict user needs, and automate processes for better performance.

4. Sharing of Information

MirrorFly does not sell, rent, or trade personal information. We only share user data in the following situations:

• With Service Providers: We may share information with third-party vendors who help operate our platform, such as cloud storage providers, payment processors, and security firms. These providers are contractually required to maintain confidentiality and follow strict security standards.
• Legal Compliance: We may disclose information if required by law, legal proceedings, court orders, or government requests. This includes responding to law enforcement inquiries, preventing fraud, and ensuring the safety of users and our platform.
• Business Transfers: If MirrorFly undergoes a merger, acquisition, or restructuring, user data may be transferred as part of the business transition. In such cases, we will notify users and ensure their data remains protected under applicable privacy policies.

We limit data sharing to essential cases and ensure all recipients uphold security and privacy standards.

5. Data Security Measures

MirrorFly employs robust security protocols to safeguard user information from unauthorized access, loss, or misuse. Our security measures include:

• Encryption: We use end-to-end encryption for messages and calls, ensuring that only the intended recipients can access communication data. This prevents unauthorized interception or tampering.
• Secure Access Controls: We implement multi-factor authentication (MFA) and role-based access controls to protect user accounts. Access to sensitive data is strictly limited to authorized personnel.
• Regular Audits and Monitoring: We conduct periodic security audits, vulnerability assessments, and real-time monitoring to identify and mitigate potential threats. This helps maintain a secure environment and ensure compliance with industry standards.
• Data Minimization: We collect and store only the information necessary for service functionality, reducing the risk of exposure in case of a security breach. Unnecessary data is not retained.

While we take extensive precautions to protect user data, no online system is entirely immune to security risks. Users should enhance their account security by using strong passwords, enabling two-factor authentication, and being cautious of phishing attempts.

6. Data Retention and Deletion

We retain personal information only for as long as necessary to fulfill business, legal, and regulatory requirements. Data is securely stored and deleted when no longer needed. Users have the following options regarding their data:

• Account Deletion: Users can delete their accounts through in-app settings. Once an account is deleted, all associated data is permanently removed from our servers, except where retention is required by law, such as for fraud prevention, dispute resolution, or legal compliance.
• Data Portability: Users can request a copy of their personal data stored on MirrorFly servers. We provide this information in a structured, commonly used format, allowing users to transfer their data if needed.

We ensure compliance with data protection regulations and offer transparency in how user data is managed.

7. User Rights and Choices

Users have control over their personal information and can exercise the following rights:

• Access and Correction: Users can request access to their personal data and update or correct any inaccurate information stored on our platform.
• Opt-Out of Marketing: Users can unsubscribe from promotional emails and notifications at any time while still receiving essential service-related communications.
• Privacy Controls: Users can manage the visibility of their profile information and activity through account settings, choosing what data is shared with others.
• Cookie Preferences: Users can adjust cookie settings through their browser controls, managing how tracking technologies collect and use data for analytics and personalization.

To exercise any of these rights, users can contact us through the provided support channels.

8. Contact Us

For privacy-related inquiries, requests regarding your personal data, or to exercise your rights, please contact us using the details below:

Company: CONTUS TECH PRIVATE LIMITED

Address: Willow Square, 8th Floor, Plot No. 8,9 & 10, 1st Street,
Thiru Vi Ka Industrial Estate, Guindy,
Tamil Nadu - 600 032, India.

Support Email: integrations@contus.in

Contact Form: MirrorFly Support

If you need further clarifications regarding our Privacy Policy, feel free to reach out through the above channels.

By continuing to use MirrorFly services, you acknowledge and agree to this Privacy Policy, including any future updates.