Top 5 Features of Voice Call API For a Real-Time Business Environment

Gomathi Ramachandran Published On July 31st, 2024 Tech Talks

We believe that you’ll hear the word “interconnected digital landscape” on the business premises. 

It’s not just any acronym; it’s actually the creation of a communication ecosystem for any business. The customer expects real-time communication with businesses. The team expects instant communication internally and more on.

In this dynamo-sphere, without any doubt, the role of Voice Calls functionalities in applications is no longer just a luxury. 

Integrating Voice Call APIs has emerged as supporting voice in real-time business communication. 

In this article,

let’s deep dive into the top 5 features of voice call API. Moreover, let’s explore how white-label voice chat API can contribute to creating sophisticated and customized voice call experiences.

What is Voice Call API?

Voice API is a tool for software developers or businesses to make and receive phone calls through the Internet. Unlike traditional phone lines, users can integrate voice call API into any existing web application. 

Behind the scenes, the API bridges the Public Switched Telephone Network (PSTN) and apps that are connected to the Internet. 

The Necessity of Business Voice Calls in Numbers

• 73% of customers expect real-time support from businesses 
• 60% of customers prefer to contact businesses by phone
• Compared to email, voice calls are 10x more effective for lead nurturing.

 

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Top 5 Features of Voice Call API – The In and Out for Professional Communication

Before we start to explore the benefits, anchor in your thought that choosing the best voice call API provider with a white-label solution will let you experience the below-mentioned features (in other words, the most advanced and expected features among users).

1. Unlimited Group Voice Calls

With the white-label voice chat API, you’re not restricted just to one-on-one voice calls. With the high-end compatibility, you can change your existing system into an unlimited audio conferencing hub in a seamless way.

With high-quality calls and adding the group or panel members into the calls, integrating voice call API will be more beneficial for businesses with huge teams, enterprises with recruitment teams and telecom industries.

Also, to manage and control the ongoing call, voice API can enable features such as speaker identification, overall call control for admins, call muting, and more.

Highlights of integrating white-lable voice call API

• HQ voice call to connect multiple people across any platform
• Screen sharing for not just speaking but sharing thoughts along with the screen.
• For efficient call routing, you can transfer calls to other team members or departments, which will be helpful in the Audio call center software

2. High Quality SIP & VoIP Calls

With voice call API, you can enable the most cost-effective yet potential voice communication within your existing system. Both SIP (Session Initiation Protocol) and VoIP (Voice Over Internet Protocol) provide complete flexibility and scalability to elevate communication to the next level.

As your user base grows or changes in business needs, SIP & VoIP calls in API integration let you scale the capabilities without expensive hardware installations.

Highlights of SIP & VoIP Calls with Voice Call API Integration

• The integration of SIP and VoIP in API ensure the clear and reliable call quality over traditional phone lines.
• SIP gives complete control over the communication infrastructure
• With SIP & VoIP integration you can enable beyond voice calls such as video conferencing, call forwarding, voicemail to email, etc.

3. Live Audio Broadcasting & Call Recording

Another interactive use case of voice call API is live audio broadcasting. To reach a wide audience and foster real-time deeper engagement without any boundaries. 

With audio broadcasting, you can educate your customers about products or services through engaging webinars, presentations, and live Q&A sessions. You can also send real-time updates and announcements to keep everyone informed.

Call recording using voice chat API supports the effort of capturing valuable discussions for future reference. The recording feature in call center software will help record the agents’ calls for quality assurance programs and training.

Highlights of Broadcasting & Recording in Self-Hosted Voice API Solutions

• Enable two way real time broadcasting rather than sending recorded one
• Share and receive the recording through the chat without any upload limit
• Easy integration of broadcasting and recording functionalities with extensive customization.

4. Analytics and Reporting

The utilization of analytics is more essential for enhancing voice quality of the communication. Analytics provide an overview of performance and user engagement.

Voice call APIs should have the ability to capture comprehensive analytics metrics. This includes detailed call logs, call quality, duration of calls and user reviews. 

White-Label Voice APIs Highlights

With the self-hosted voice call API, you can get detailed call history, which includes date, time, and duration of previous calls, and call history.

5. Custom Security in Voice Call API

While voice calls transfer between two ends of users, it’s crucial to safeguard users’ data. Voice chat API provides custom security to secure data and privacy.

Apart from securing on-call data, protecting the voice application will be another factor that the voice app API provider must consider. The extensive security features of voice API include user authentication, multi-factor authentication, chat moderation, and blocked contacts control.

Highlight Features of White-label Voice Chat API in Security

• End-to-end encryption of all the voice calls that the sender and receiver can access.
• Many voice call API providers offer LDAP/SSO security to shield the logins and user credentials.
• Biometric protection supports fingerprint and face recognition to access the application.

Bottom Line

There is no replacement for voice calls, even though the digital, interconnected world is evolving. From enhancing voice call quality to securing communication and streamlining call management, these voice call APIs are necessary for customer engagement.

Still, you can find a way to build the application from scratch; the time and development cost to integrate API is so beneficial. Consider self-hosted voice API from leading providers like MirrorFly, Apphitect, and RocketChat, which will give you all the excellent features of both on-cloud and on-premise hosting. This will support the security and privacy of your voice calls effectively.