6 Best Enterprise Messaging Solutions for Secure Collaboration
Gone are the days of emails and scheduled phone calls in enterprise chat. The evolving trends for instant messaging and prompt response have created a demand for a unified live chat experience regardless of industry.
Many startups have no idea how and what enterprise instant messaging will create dynamic change. Meanwhile, organizations are lagging in adopting instant communication channels.
In this article, let’s understand the importance of unified messaging software and its impact on startups and enterprises.
As a bonus point, we have listed the best chat software providers and the best way to build your own enterprise messaging app using a chat API solution. So you won’t get held behind.
Table of Contents
What are Enterprise Chat Solutions?
To put in simple terms, unified chat is a communication bridge for corporate internal and external collaboration through instant messaging, voice and video communication.
This dedicated space for internal communication helps foster real-time communication within and for an organization. The in-app communication software comes with various features that improve workplace productivity.
Why Should Industries Consider In-App Messaging?
Before we find the necessity of an enterprise live chat solution, let’s find how other businesses look from a statistical perspective.
“According to Frost & Sullivan, businesses using chat applications experience a 20-30% increase in team productivity.”
Following are some considerations businesses can leverage for video conferencing messaging systems.
1. Streamlined Communication, No More Email Overload
Do you know an interesting time dilation between email and chats? The average time response for chat is 6-15 seconds, whereas for email, it’s between 4-24 hours. Yet not surprising, right!
The features of in-app messaging facilitates real-time communication and eliminates delays. It also frees up inboxes for sharing documents, files, and other multimedia messages.
With the best business messaging software, you can save time and send files and documents endlessly.
2. Increased Visibility & Transparency, No More Traditional Way
With a full-featured instant messaging app, you can create a single group with 1000+ participants and send 1000+ messages to one participant.
This will help create groups and instantly share broadcasts, company announcements, and updates. Teams can also share project updates, add stakeholders, and collaborate on tasks in real-time.
The conversation history can help employees track deadlines and any important messages in a single custom group rather than a dump of emails.
3. Superior Collaboration Between Remote & In-Office Employees, No More Dilemma
Create a centralized and personalized communication hub for your internal team wherever they work. Instead of your remote employees relying on the mobile connection, enterprise video conferencing solutions create more personalized connection and collaboration.
Moreover, in-app messaging allows employees to check in quickly and helps bridge the physical gap, as well as a strong sense of team spirit among remote and in-office employees.
4. Enhanced Employee Onboarding & Training, No More Restrictions
Utilize enterprise chat solutions to provide relevant training materials and support to your new employees directly within the app context and provide a smooth onboarding experience regardless of the location.
You can proceed with a live video conferencing session with the team for knowledge sharing and be able to record that session for future reference.
Top Features that Your Instant Messaging App Should Have
Arguably, an unified solution is something every organization should consider. But what about the features, and what should be looked for? Here are the top features that can build collaboration.
1. Core Communication Features
- Real-time messaging: Instant messaging between employees or clients ensures quick communication and keeps everyone on the same page.
- Group Chats: Adding employees to the relevant groups ensures the discussions, and collaborations among multiple members.
Pro Tip: Some enterprise chats offer limited group participants and group creation. Ensure you have free access to create endless groups and participants as the core in-app chat feature.
- Voice & Video Conferencing: Not just the in-app messaging feature helps in corporate communication, enable seamless voice call and video for meetings and discussions.
Pro Tip: Like group chats, make sure the voice and enterprise video calling solution has built for excessive quality for unlimited participants. Some of the best voice and video call platforms for rich quality are SIP/ VoIP and WebRTC video conferencing
- File Sharing: Look for the best chat software provider that allows users to share files, documents, images, and other files without any size limits and fast sharing.
- Search Functionality: In-app chats are not just for sharing live conversations but also for finding and getting back the history for reference. Your enterprise white-label chat solution should have dedicated server space to store and retrieve those conversations quickly.
2. Collaborative Corporate Chat Features
- Threaded Conversations: The threaded conversation feature will help engage the flow and make conversations logical, keeping your team on track.
- @Mentions & Notifications: One of the primary advantages of in-app messaging is instant chat. To make that more personalized, mentions and notifications can reach specific recipients alarmingly.
- Screen Sharing: Real-time screen sharing during the meeting and 1:1 calls for presentations, demos, or collaborative problem-solving.
- Meeting Scheduling & Integrations: Look for in-app chat integrations that support other third-party integrations like calendars for easy scheduling.
3. Security & Administration Feature
- End-to-End Encryption: Since it’s corporate chat ensure your chat app API has built advanced end-to-end encryption to secure your communications.
- Compliance Features: Ensure your live chat software adheres to industry regulations and data privacy standards such as HIPAA and GDPR.
4. Look for Customization
As there are many instant chat providers out there, you can barely find the above-mentioned in-app features. Still, customization is a key that enables complete control over the application.
- White-Label Messaging Solution: With a self-hosted solution, you can have complete control over source code and features that can be customized to any extent.
- Flexible Hosting: With the white-label chat API, you can deploy your messaging software on-premise or on the cloud or on your server.
Considering these features will help you find and build the best voice call app that accommodates all the necessary features. If you are wondering where to find this free enterprise chat software, don’t worry. Scroll down to find it.
Top 6 Enterprise Messaging Solution Providers in the Platform
Here, we went through a lot of enterprise considerations to bring you the top 6 enterprise messaging solutions to choose from.
1. MirrorFly – Best instant messaging, voice and video calling for Android, iOS, & Web
MirrorFly is a white-label enterprise chat API that offers 1000+ in-app messaging features for unified communication. This pre-built API platform provides complete customization and collaboration capabilities for businesses to have seamless internal and external communication.
Key Features
- 100% customizable enterprise chat API solution
- End-to-end encryption and custom security
- Unlimited text, voice and video conferencing
- Both SaaS and Self-hosted API options
- Dedicated developers support
- Topic based chat and whiteboards
- Custom branding
- Screen sharing
- Third-party integrations
2. Microsoft Teams – Robust enterprise chat
Microsoft Teams is another enterprise live chat solution that complements Microsoft products. With this corporate chat, businesses can have conversations in text, voice, and video.
However, Teams does not offer end-to-end encryption, and customizations are limited. Unlike MirrorFly, you can’t integrate your custom branding.
Key Features
- Instant messaging, voice and video calls
- Integration with Microsoft 365 suite such as OneDrive, OneNote
- File sharing
- Schedule and join meeting
- Meeting recording
3. Apphitect – White-label unified chat API
The UAE-based chat API platform joins the list for customization and self-hosted messaging solutions. With 500+ in-app communication features, enterprises can handle both internal and external communication seamlessly.
This custom chat API offers modern app features such as unlimited instant messaging, voice calls, and video conferencing. It is best for startups and enterprises.
Key Features
- Customizable messaging API
- File sharing without limits
- 1:1 and group video conferencing
- Custom security
- Compatible for Android, iOS and Web
4. Google Chat – A Workspace addition for corporate chat
If your team is using Google Workspace, Chat is a great option for collaborating and streamlining business communication.
With Google Chat, you can easily create project-based channels, share files, allow scheduling, and have voice and video conferencing. However, Google Chat doesn’t have encryption, and integration with other tools is limited.
Key Features
- Direct messaging and group chats
- Project-based discussions
- Google Workspace integrations
- Task management and scheduling
5. Element.io – Featured and secured in-app software provider
Element.io is a security-focused live chat software with end-to-end encryption, device verification, and more. It is developed on the Matrix platform, which allows smooth connections for voice and video calls.
However, this platform doesn’t offer on-premise hosting in their basic plan, unlike MirrorFly and Apphitect.
Key Features
- Decentralization enterprise messaging app
- End-to-end encryption
- Instant messaging, voice and video calls
- File sharing
- Easy integration
6. Slack – Instant collaboration messaging platform
With Slack, you can create unlimited channels and engage in project-based conversations. Your team can send messages, access conversations, and share files wherever needed.
Slack’s customization is limited compared to other enterprise chat API platforms. Even though this corporate chat offers two-factor authentication, the E2E encryption is questionable.
- Custom channels
- Direct messaging
- File and screen sharing
- Audio/video calls
- Workflow builder
- Integrations
Final Thoughts
This question is too broad to answer in brief. Instead of looking for the best enterprise chat app, consider the features that will improve your internal communication.The enterprise mentioned above chat apps are widely recognized as the best in the industry. Still, when it comes to choosing the best, we suggest you go for custom messaging solutions like MirrorFly and Apphitect. Since these platforms offer complete control over features and hosting, you’re going to pay for whatever you use only.
Frequently Asked Questions:
An enterprise messaging solution is a communication platform designed for businesses. It allows employees to send messages, share files, collaborate on projects, and integrate with other work tools, all within a secure and centralized system. These solutions aim to improve internal communication and productivity in large organizations.
Enterprise solution services are comprehensive IT and business services designed for large organizations. They typically include: 1. Software applications 2. Hardware infrastructure 3. Cloud services 4. Consulting 5. Implementation support 6. Custom development 7. Integration services 8. Ongoing maintenance and support These services aim to address complex business needs, improve efficiency, and support organizational growth across various departments and operations.
A messaging solution is a communication platform that enables users to exchange text messages, files, and other forms of digital communication. It typically includes features like instant messaging, group chats, file sharing, and sometimes voice or video calls. These solutions are designed to facilitate quick and efficient communication within organizations or between individuals.
An enterprise chat is a secure messaging platform designed specifically for business use. It allows employees within an organization to communicate instantly, share files, collaborate on projects, and integrate with other business tools. Enterprise chats often include features like group channels, direct messaging, file sharing, search functionality, and administrative controls for security and compliance .
The best enterprise chat tools typically include: 1. Slack 2. Microsoft Teams 3. Google Chat 4. Zoom Team Chat 5. Cisco Webex Teams 6. Mattermost 7. RingCentral 8. Chanty 9. Flock 10.Rocket.Chat These tools offer various features like instant messaging, file sharing, video calls, and integrations with other business applications.
Yes, you can use both enterprise chat and email in a business setting. They serve different purposes: 1. Enterprise chat: – Quick, real-time communication – Informal discussions – Team collaboration – Instant file sharing 2. Email: – Formal communication – Detailed messages – External correspondence – Documentation of important information Many organizations use both tools to enhance overall communication of their business setting.
Related Articles:
- Build Team Chat App for Android and iOS in 2024 – A Guide
- Voice Call App Features & Best Audio Call API Solution 2024
- 10 Best Customizable Chat Software for Business In 2024
- 10 Best On-Premise Chat Servers and Software for Corporation
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Abirami is a trendsetter in bringing marketing ideas to reality. She is very keen on creating impactful marketing campaigns and learning the newest technologies in white label messaging APIs. And during her leisure, she can't spend a day without singing and reading.