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10 Best SIP Softphones For Business Communication in 2025

mohamedasar Published On March 19th, 2025 Reviewed by: Alexander S

77% of consumers say their biggest frustration is difficulty reaching an agent.

Is your business also losing customers because they can’t connect with agents easily?

Don’t worry, we are here to recommend a powerful solution today.

Equip your agents with a SIP softphone, and they can answer calls from anywhere just with an internet connection. You’ll never miss a call, subsequently never lose a customer!

Sounds like a plan?

In this article, we’ve reviewed the top 10 SIP softphones after deliberate research as a team for 13 days. Want to know our findings?

Stick with us, let’s get started!

Table of Contents

What are SIP Softphones?

A SIP softphone is an app or software that lets you make voice and video calls over the internet, just like a phone, but without needing a physical device.

It uses SIP (Session Initiation Protocol) to connect calls, making it useful for online communication, especially in businesses.

Top 10 SIP Softphones For Your Business in 2025

SIP is a crowded market. Selecting the best softphone can be an overwhelming task. But we’ve made it easy for you.

Here is a hand-picked list of Softphones you can choose from, to meet the communication needs of your enterprise the perfect way!

1. MirrorFly

MirrorFly – 100% Customizable SIP/ VoIP Solution
Key features	SIP/VoIP Solution Video Conferencing Private and Group Chats End-to-End Encryption Real-Time Messaging Voice Broadcasting Presence Indicators Read Receipts and Delivery Status Push Notifications User Authentication and Authorization
Pros	Customizable features + UI + workflow HQ Voice and video calls Real-time topic-based messaging Customisable security Full data control Unlimited file sharing Moderation controls White-labeling options Integration support WebRTC calls 100+ integrations Self-managed hosting
Cons	Agenda creation is in Beta
Cost	Custom pricing (Contact Sales)

MirrorFly is an ideal choice for all sizes of businesses looking for a fully customizable solution to build SIP Softphones. This communication solution is designed as a full package of APIs and SDKs that allow developers to create high-quality SIP calling capabilities and 1000+ in-app chat features.

MirrorFly is an especially preferred SIP solution among high-scale businesses such as enterprise collaboration, telecommunication, fintech, healthcare, transportation and super-apps.

This is because of its unlimited customization and self-managed hosting options. Enterprises that look to manage their SIP calling software on their own data centers or private cloud use MirrorFly to add real-time communication capabilities to their SIP softphones.

On the other hand, MirrorFly gives full ownership of your SIP softphone’s data, making sure neither MirrorFly nor any third-party associated with it, will have access to the calls or user information. In addition to this, it is also mentioned as the ‘safest’ solution, owing to its security encryption that can be customized as per business requirements.

Overall, MirrorFly stands out as a solution that can help you build a SIP softphone that has all the capabilities and requirements you have on your mind.

If you’d like to know more about the solution, check out their SIP/ VoIP offerings.

Ready to Build Self-hosted VoIP Solution For Your Business?

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2. Bria Teams

Bria Teams – High-quality, Secure, Team Collaboration Softphone
Key features	Unified Communications platform Cloud-based Integrates with other business apps
Pros	High availability Excellent customer support
Cons	Video calls limited to 45 minutes Fewer integrations on the basic plan
Cost	Starts at $20/user/month (billed annually)

Bria Teams is a high-quality SIP softphone that’s well-known for its quality of video and voice calls. It uses advanced sound technologies like G.722, Opus, and SILK to deliver crystal-clear calls.

In Bria’s business version, users can connect up to five VoIP service accounts simultaneously. Each of them can use it on up to three devices, including desktop and mobile. Your team will be able to manage multiple calls efficiently with call management features such as call recording, call transfer, and auto-answer.

If you want to purchase this Softphone for individual use or for a freelancer, you can go for the Solo version of this software. It has a simple and easy-to-use interface. Even a commoner will feel the app is easy to navigate.

3. ZoIPer

ZoIPer – The Most Stable & Professional Softphone
Key features	Multi-platform support Multiple SIP accounts Encrypted calls Call recording Contact management
Pros	Easy to use Cost-effective Stable and reliable Supports most VoIP service providers and PBX systems
Cons	Limitations in free version Occasional crashes Audio quality degradation
Cost	Free for non-commercial use ZoIPer Pro: $49.95 (one-time purchase)

ZoIPer is a powerful and flexible SIP softphone that works on multiple devices. You can easily use it on Windows, macOS, Linux, iOS, and Android. You can manage multiple SIP accounts, if you need separate lines for different departments.

Many companies choose this softphone for its stability and reliability. A majority of them testify that ZoIPer has helped them achieve uninterrupted communication.

In fact, a few of them save money to switch to ZoIPer to reduce their expenses as it works with most VoIP services and PBX systems.

Besides advanced features like call recording and call management, ZoIPer is a choice for many security-focused companies. It encrypts every call to keep conversations private and safe from hackers.

4. 3CX Softphone

3CX Softphone – An Affordable Softphone for Businesses
Key features	Voice calling Video calling Instant messaging Call recording Call queues CRM integration Mobile apps (iOS & Android)
Pros	Easy to implement Supports remote work
Cons	IT support needed for setup Free version has limited enterprise features
Cost	Free version (up to 10 users) Pro version starts at $145/year (4 simultaneous calls) Paid plans from $175/year (10 users)

3CX Softphone is a powerful VoIP system that supports voice, video, and messaging in a single platform. It comes with a full set of features and all of them are easy to use on Android, and iOS.

A few of the features include call recording, call queues, web conferencing, live chat, call reporting, screen sharing and CRM integration. It also works well with popular business tools like Salesforce, Zoho, Freshdesk, and Microsoft products.

Anyway, that’s not the end of the list. 3CX provides tools like automated call routing and advanced call queues to handle customer interactions smoothly.

The platform has flexible pricing, with a free version for up to 10 users. Paid plans start at around $145–$180 per year, depending on the version and number of users.

The good news is: 3CX can be hosted either on-site or in the cloud. This is a great option for businesses looking for a self-managed solution.

5. Grandstream Wave

Grandstream Wave – An Easy-to-use, Dependable SIP Softphone for VoIP calls
Key features	Mobile VoIP calls (Android & iOS) Multiple SIP accounts Simple interface
Pros	Easy to install Excellent call quality
Cons	Connectivity issues Dropped calls
Cost	Free to use

Grandstream Wave is a reliable and easy-to-use SIP softphone specifically designed for mobile communication. You can easily set it up on any Android and iOS devices and start making (and receiving) VoIP calls.

Companies that use Grandstream Wave praise the softphone for its clear call quality, giving it a 4 out of 5 rating on Capterra. Many brands appreciate its easy installation, well-designed interface, and great value for money.

Even if teams have no technical expertise, they’ll feel Grandstream Wave is easy to use with its friendly UI. Like its competitors, the app supports multiple SIP accounts, making it ideal for both office and remote work.

Now and then, some users experience occasional drop in calls. But most of them find the app stable and reliable. For businesses wanting to extend their VoIP system to mobile devices, we’d say Grandstream Wave is an affordable and hassle-free choice.

6. Damaka

Damaka – An Efficient Softphone for Personal & Business Use
Key features	Peer-to-peer SIP Multiple VoIP services Multiple codecs HD video calls
Pros	Easy to use Stable connection Good sound quality
Cons	Limited features in free version
Cost	Free to use

Damaka is unique from its competitors with its peer-to-peer SIP softphone system. It is both efficient and easy to use. One of its standout features is high-definition video calling, which offers better quality than many other providers in the market.

Damaka is popular among businesses that are shifting towards remote work. Since it is compatible with multiple platforms and devices, several teams find this software the best option for professional communication from any geo-location.

Wherever they are, people using Damaka to talk to their remote teams find its connection stronger with clear audio.

The softphone works well with different VoIP services and supports multiple audio and video formats. The performance is of course smooth, even if the network conditions are not so great!

7. AdoreSoftphone

AdoreSoftphone – Stable, feature-rich, and Secure SIP Softphone
Key features	Voice/video communication Text chat File sharing Multi-platform support (Windows, Mac, iOS, Android) Acoustic echo cancellation Firewall traversal
Pros	Clear interface Customizable Strong security
Cons	Customer support concerts
Cost	Unlimited user license for $1499 USD

If you need a complete communication tool for your team, you can go with AdoreSoftphone. This software supports voice, video, text chat, and file sharing and works across almost all operating systems: Windows, Mac, iOS, and Android.

The UI is also very simple that makes managing contacts, call history, and settings easier than other softphones. You can use this Softphone with other third-party services, if you have advanced communication needs.

You’ll listen to clear sound even if your network is weak as AdoreSoftphone comes with features like echo cancellation and packet loss concealment.

With AdoreSoftphones, all the calls you make and receive on this phone have built-in protections. Besides, you can also customize the app with your logo and branding to make it feel like you’ve built it in-house.

8. MiniPAX

MiniPAX – Secure, Versatile SIP Softphone for ITSPs and Businesses
Key features	SIP tunneling Call management (hold, mute, transfer) Call recording Auto login to web billing Call history Private labeling
Pros	Strong security Configurable parameters SIP tunneling
Cons	Poor connection issues Device-specific issues Security concerns
Cost	Free to use

If your company or organization is closely related to corporate offices and schools, placing network restrictions is something very important. While VoIP calls may require network access, MiniPAX’s SIP tunneling feature allows the calls to bypass firewalls without disturbing the network security configurations you’ve set up for your organization.

Since MiniPAX is specifically built for Internet Telephony Service Providers (ITSPs) and businesses with advanced communication requirements, you will find pro-level features like automatic login to web billing, and balance monitoring, along with all the core essentials of a softphone.

The best part is MiniPAX is a white-label softphone. You can add your own logo and branding elements, and bring upon your brand touch easily.

9. MizuPhone

MizuPhone – Simple SIP Softphone Solution for SMEs
Key features	Supports codecs (G.729, HD audio) NAT bypass features Click-to-call
Pros	Easy-to-use interface Compatible with CRM/web services Small installer size
Cons	Lacks advanced reporting and monitoring features.
Cost	Basic: FreeMizuPhone Full: $50 (one-time purchase)

If your organization is using MS Windows, MizuPhone will be a compatible option. This VoIP softphone works with any SIP server, whether on the internet or a private network. Stability is one another key benefit this softphone is known for. It has NAT bypass features that takes care of the consistency of connection.

MizuPhone users prefer this Softphone for its compatibility with SIP standards and audio codecs, including G.729 and high-definition audio.

While it has quick access tools like click-to-call, users complain of the absence of advanced reporting and monitoring capabilities. This might not be a fair option for a few enterprises looking to track and optimize their operations.

10. Nextiva

Nextiva – A Full Communication Package with Strong Customer Support
Key features	Unified Communications platform Cloud-based
Pros	High availability Excellent customer support
Cons	Video calls limited to 45 minutes Fewer integrations on the basic plan
Cost	Starts at $20/user/month (billed annually)

Nextiva stands out as a leading enterprise-grade SIP softphone solution, offering a powerful and reliable VoIP platform with comprehensive features. Its unified communications approach integrates voice, video, and messaging into a single platform, providing a central enterprise communication hub.

Nextiva is an all-inclusive unified customer experience management platform. It comes with both SIP solution + Softphone to enable a full package of enterprise communication.

Nextiva’s softphone combines video, voice and messaging features in one solution, making it easy for companies to invest in one package rather than purchasing features with separate vendors.

Millions of customers praise this cloud-based platform for its efficient customer service in resolving tech issues quickly.

If we need to mention a few snags, it would be the 45-minute cap on video calls and limited integrations in a few of its plans.

Choosing the Right Softphone for Your Business

You now know the best 10 Softphones for your business. The question now is: which one are you going to pick?

Confused? Let’s help you out.

Here are some of the key factors you need to consider when choosing a VoIP phone for your business:

Customization: You are going to spend a lot of bucks on this. Make sure that your app allows you to customize it with your brand elements. Having a softphone that does not have a touch of your brand style might alienify the experience for your team and customers.
Compatibility: Since you are adding a new technology to your existing infrastructure, check if the softphone you choose works along your existing hardware, OS’ and VoIP providers.
Variety of Features: Rule out the list of features your team needs. Identify if the softphone provides all of them.
Security Encryptions: Your softphones will be used by your team for conversations that are critical and confidential. Choose a solution that can handle the data securely.
Ease of Use: Purchasing a softphone is important. At the same time, your team must feel comfortable using it. You can’t buy one just for the sake of an investment.
Tech Support: There are going to be questions with usage, customization, upscaling and subscriptions. You’ll have to check for the platform that offers the go-to support.
Integrations: As the Softphone is for a business purpose, see if they allow third-party tools like CRM that you use every day. It makes processes quite easier for your team.
Pricing: Some Softphones go beyond the initial purchase price. A few of them charge for add-ons and full ownership. Look for the cost structure that’s suitable for your business requirements.

Tips for Implementation

Before you fully go for deployment, run a pilot program with a small team to identify and resolve bugs before it reaches your target audience.
Make sure the network infrastructure you use can support the VoIP traffic.
To keep your platform clean and sane, make sure to set usage policies when using softphones remotely or on mobile.
Sometimes, your team might not be fully aware of how to use Softphones. Give them as much training as possible to ensure that the knowledge gap does not affect operations.

Build Your Own Custom Softphone For The Best Communication Experience

We’ve explored the top 10 SIP softphones, from easy-to-use options like Bria Teams to enterprise VoIP solutions like Nextiva.

We cannot deny that these softphones offer great features. At the same time we need to consider their limitations in customization, scalability, and integration.

This is why experts recommend going for a custom Softphone development.

With MirrorFly’s custom VoIP API & SDK solutions, you can create a powerful, feature-rich SIP softphone that fits your business perfectly. Whether you need 100% customization, 1000s of real-time communication features, secure messaging, or full data control, MirrorFly has them all!

Why settle for a standard softphone when you can have one built just for you?

Contact MirrorFly’s Sales Team today and start making calls from your brand’s own Softphones!

Ready To Build Your Own VOIP Calling Solution!

Get our enterprise-grade communication solution, that can be set up on your company servers.