Best CometChat Alternatives, Competitors & Pricing in 2025

Alexander S Published On December 24th, 2024 Tech Talks

”Feeling constrained by CometChat’s chat solution? We’ve come up with the 5 best CometChat pricing alternatives for replacing its limitations.” 

CometChat, a leading SaaS-based in-app chat solution offering instant messaging, voice and video chat through Chat APIs and SDKs. As a high-rated chat infrastructure, CometChat supports various use cases for both web and mobile applications. 

But the question is, does CometChat’s real-time chat support and pricing support all aspects of your communication needs?

After hours of reviewing the feedback on the platform’s use and functionality, it shows the major limitations, including customization, that prevent users from experiencing top-notch communication.

CometChat Limitations

Despite handy and advanced chat features, CometChat has some limitations in many aspects, let’s elaborate. 

1. Limited Customization & Scalability

No freedom to add, edit or remove any features, brand identity or security. CometChat lacks customization for its users to personalize their messaging experience. 

Its prime competitors offer extensive customization in Chat APIs and SDKs so that users can create their own chat, voice, and video solutions based on their needs. 

Creating a brand identity or implementing custom security to the chat app is still a major limitation in CometChat.

2. Lack of Flexibility in Hosting

As the SaaS-based chat infrastructure, CometChat has limited chat app deployment on the cloud server. 

This limits the scalability options for enterprises to meet the fluctuating traffic or trend demand. In a shared infrastructure, it might impact performance during peak usage times. 

CometChat’s alternative providers offer flexible hosting; relying on cloud deployment is considered a potential limitation to performance and reliability. 

3. Minimal Technical Support

From migration to integration, the support that every user expected from a chat solution provider. However, CometChat limited its technical support for its users. 

The minimal support from their technical team can be challenging, especially for users who want to migrate from other platforms to CometChat. 

Other alternatives out there include end-to-end support with dedicated technical developer support throughout the process, such as consultation, integration, migration, and customization. 

4. Restriction in Third-Party Integrations

If you want to enhance your productivity and make your in-app chat much more efficient by integrating third-party tools, you’ll likely be a little worried about CometChat. 

There are only limited integrations available, while other alternatives to CometChat offer 100s of third-party apps like Firebase, CRM, project management and reporting tools. 

When choosing CometChat alternatives, you can add apps depending on your industry or use case.

5. No Custom Workflow & User Based Controls

Once again, there is customization, but in a different aspect. You’ll understand this as a significant drawback if you integrate users in education or privacy-related use cases. 

This is a significant drawback of CometChat for users who expect specific use-based control and dedicated chat workflows such as internal team collaboration, contact center, and customer support portals.

5 Best Cometchat Pricing Alternatives (2025 Reviews)

The Top 5 best CometChat competitors, alternatives & pricing table comparisons are 1. MirrorFly 2. ApphiTect 3. Sendbird 4. PubNub 5. Rocket.Chat, etc.

1. MirrorFly

Best CometChat Alternative for Customizable Chat Solution!

MirrorFly is a label chat API provider that builds a custom chat and messaging app like you built in-house. With 1000+ in-app messaging features, enterprises and developers can make for any use case across industries with a better pricing model than CometChat. 

With MirrorFly, users can have the freedom to edit the source code as per their needs and host it on their own premise. Interesting right? But there’s more MirrorFly can offer than Comechat.

Highlights of MirrorFly

• 100% Customization & 1000+ Enterprise Grade Features

Get whatever features and build anything you want with complete freedom. With MirrorFly SDK, you can implement branding by adding a logo, custom emojis, and brand color for a cohesive user experience.

MirrorFly offers end-to-end self-hosted chat features, including instant messaging, voice calls, video conferencing, team meetings, SIP/VoIP calls, and WebRTC-based communication with cross-platform compatibility.

• Custom Security for All Industry Compliance

MirrorFly offers custom enterprise-grade security and privacy to keep the conversations safe and secure. Enterprises can build a highly secure chat infrastructure with multi-layer protection. 

The custom security features of MirrorFly include AES Encryption, SSL, OMEMO Encryption, Biometric Verification and Custom Admin Controls. Also, you can enable multi-factor authentication along with end-to-end encryption.

• End-to-End Chat Integration & Migration

From consultation to integration, MirrorFly offers dedicated developer support, including adding or removing any feature, UI/UX development, maintenance and support. 

If you want to integrate chat API into existing web or mobile applications, you can get free consultation and end-to-end migration support. 

Other Key Considerations of MirrorFly

• Pre-built UI kits
• Audio and Video Call Recordings
• HIPAA Compliance
• GDPR & OWASP Compliance
• AI-Powered Support (ChatGPT)
• Call History and Backup

Pricing

MirrorFly is available in 2 different pricing models

1. Cloud / SaaS Model: Monthly subscription with 2 tiers.

• Essentials starting from $399 (5K MAU)
• Premium starting from $999 (5K MAU)

2. Self-hosted/ SaaP Model: Custom plan as per your budget and requirements.

---

2. ApphiTect

Best Cometchat Competitor for Self-Hosted Messaging Solution!

Video calls have transformed so much the quality of conversations now has a blend of human touch to it. And Apphitect delivers it in style. Even if you’ve got a million users using your app at the same time, Apphitect’s instant messaging delivers and receives messages right on time. No delays, and most importantly no one could peek into conversations.

Because Apphitect shields your app with the finest security features. Yes, even Apphitect could not read the messages exchanged on your app. With endless customization and feature-packed solutions, ApphiTect will be your best CometChat alternative in pricing. 

Core Features Of Apphitect:

Communication:

• Real-time Chat
• HQ Voice Call
• HD Video Call
• Video Conference
• SIP & VOIP Call
• Live Broadcasting

Customization:

• 100% Customizable Features
• White-label Chat Software
• Custom UI/UX Development

Scalability & Security:

• Highly Scalable & Secure
• 99.999% Uptime SLA
• End-to-End Encryption
• Advanced Security Features

Advanced Features:

• Group Chat with Features
• File Sharing & Media Management
• Analytics & Reporting
• Integrations & Plugins
• Geolocation & Mapping

Bonus:

• One-time License Fee
• Global Data Centers
• Dedicated Support

Advantages Of Apphitect

👍White Labeling and Branding: No generic branding here – Apphitect lets you fully customize the look and feel of your chat feature to resonate with your brand identity and create a seamless user experience.

👍Global Reach without downtime: Reach users across continents without worrying about server lag or limited capacity – Apphitect scales seamlessly to handle massive user engagement.

👍Rich Feature Set: Beyond basic chat – video calls , file sharing , group chats , whiteboard and screen sharing tools are just some of the options to enhance your app functionality and user experience.

Disadvantages Of Apphitect
👎Apphitect does not allow users to create meeting agendas for business interactions.

Pricing

• Apphitect offers its SDKs and APIs for custom pricing.

3 Reasons Why You Need To Choose Apphitect Over Cometchat?

🏆Future-proof Flexibility: Apphitect is built to scale and adapt, easily integrating with new technologies and evolving communication trends.

🏆Apphitect lets you brand your app your way: White-label, customize, and create a platform that feels uniquely yours. Cometchat offers some customization, but your personalization might be a bit limited.

🏆Analytics & Dashboard: Apphitect goes beyond basic metrics, offering deep insights into user behavior and communication patterns.

3. Sendbird

AI-Powered Chat Alternative for CometChat!

Tell me you are an aspiring developer or an empowering business, and I’d recommend Sendbird without a doubt. Because, this platform makes sure that the calls that your users make on your app are crystal-clear, wanting them to come back again without a hesitation.

Especially for tech communities that want to play with AI-powered chats, Sendbird is without a doubt a perfect choice.

Core Features Of Sendbird

Messaging:

• Channels
• Messaging essentials
• Offline messages
• Message search

Engagement:

• Media types
• Structured message templates
• Admin messages
• Announcements

Moderation:

• Moderation dashboard
• Auto image moderation
• Profanity filter
• Domain filter
• User moderation

Additional features:

• Sendbird UIKit
• Customizable
• Scalability
• Global reach

Advantages Of Sendbird

👍Launch your app faster: Forget months of coding! Sendbird helps you add chat to your app in just a few hours, freeing up your time and resources.

👍Scale without issues: No need to worry about your app crashing when things get busy. Sendbird can handle millions of users at once, keeping things smooth even during peak times.

👍Interactive features: From typing indicators to message reactions, file sharing to moderation tools, Sendbird comes with everything you need to build a top-notch chat experience. You won’t have to build any of it yourself!

Disadvantages Of Sendbird

👎Pricing structure: While offering a free tier, Sendbird’s paid plans can be relatively expensive compared to some competitors, especially for smaller projects or low user volumes.

👎Documentation complexity: User feedback suggests the documentation can be challenging to navigate and might lack depth for specific use cases. This can increase development time and require additional support.

👎Feature limitations: Although feature-rich, Sendbird may not offer certain advanced functionalities available on other platforms, like AI-powered chatbots or custom channel permissions. This could limit specific customization options.

3 Reasons Why You Need To Choose Sendbird Over Cometchat?

🏆Unparalleled Scalability: Sendbird’s infrastructure has been rigorously tested to handle large-scale deployments and sustained high user volumes.

🏆Feature Richness for Enhanced Engagement: Sendbird offers a comprehensive suite of features that go beyond basic chat functionality. Live video streaming, AI-powered chatbots, advanced analytics, and granular access controls empower you to create a truly engaging and interactive user experience.

🏆Global Reach and Localization: Sendbird boasts a global network of data centers strategically located around the world, ensuring low latency and optimal performance for geographically distributed users.

4. PubNub

Well-Structured Multi-User Chat Apps!

Pubnub is simply a techie’s choice! When you compare it with Cometchat, you’ll find that it does not just have regular chat and call options. It’s got better with live streaming capabilities and IoT, making it a perfect option to build multi-user apps and gaming apps.

Sounds brilliant, right? And don’t worry that the high-tech features would cost you a lot of time, and effort to build your app. Pubnub makes it simple and quick with easy-to-use docs. Above this, you need not break the bank to buy their SDKs.

Core Features Of Pubnub

Real-time Communication:

• Messaging
• Presence
• Push Notifications

Data Transmission:

• Data Streams
• Functions
• Storage & Persistence

Scalability & Security:

• Globally Distributed Network
• Highly Scalable
• Robust Security

Developer Tools:

• 50+ SDKs
• Pre-built Integrations
• Dashboard & Analytics

Advantages Of Pubnub

👍Instant updates: Pubnub makes your app react instantly, like a live chat or data stream that feels super responsive.

👍Scale easily: Grow big without growing pains. Pubnub handles huge user numbers, so you can focus on building, not scaling.

👍Secure Chats: Choose the safety of user conversations and their data. Pubnub is flexible and secure, fitting any real-time communication need.

Disadvantages Of Pubnub

👎Higher latency than other options: PubNub uses HTTP long polling for communication, which can lead to higher latencies compared to WebSockets or other real-time protocols. This can be noticeable for users in latency-sensitive apps.

👎Inefficient data transmission: PubNub doesn’t use delta compression for data updates, which can lead to larger data payloads and increased bandwidth usage.

👎Additional charges for exceeding limits: If you exceed certain usage limits, you’ll be charged extra. This can add up quickly for applications with high traffic.

3 Reasons Why You Need To Choose Pubnub Over Cometchat?

🏆Best Pricing Pick Over CometChat: PubNub offers flexible pricing plans with free tiers for smaller projects. Cometchat’s pricing might be less scalable, making it potentially expensive for growing ventures.

🏆IoT Integration: PubNub easily connects with internet-of-things devices, opening doors for innovative real-time apps. Cometchat might not be ready for the connected world yet.

🏆Pubnub Goes Beyond Chat: PubNub lets you build interactive apps with real-time data and features. Cometchat sticks to basic chat.

5. Rocket.Chat

Affordable Cost & Pricing Alternative for CometChat!

Core Features Of Rocket.Chat

Communication:

• Chat (one-on-one, group, private)
• Voice Calls
• Video Calls
• File Sharing
• Omnichannel Integration (e.g., WhatsApp)

Collaboration:

• Channels (public, private, threaded)
• Mentions & Search
• Collaborative Editing
• Tasks & Kanban Boards
• Polls & Surveys

Customization:

• Open Source & Self-Hostable
• Custom Branding & UI/UX
• Apps & Integrations (Marketplace)
• Bots & Automation

Security & Privacy:

• End-to-End Encryption (optional)
• ISO 27001 Certified
• Compliance with GDPR, CCPA, LGPD, HIPAA
• User Management & Permissions

Other Features:

• Live Chat for Websites
• Knowledge Base & Wiki
• Guest Access & Registration
• Webhooks & APIs
• Mobile Apps (iOS & Android)

Advantages Of Rocket.Chat

👍Build it your way: Open-source and customizable, Rocket.Chat lets you bend it to your needs, without any restrictions.

👍Privacy is the priority: Keep user data super-safe, self-host or choose secure clouds, Rocket.Chat takes security very seriously.

👍Perfectly engaging features: Packed with features and endless integrations, Rocket.Chat fuels communication and boosts teamwork effectively.

Disadvantages Of Rocket.Chat

👎Security Concerns: Open-source platforms like Rocketchat can sometimes be more vulnerable to security threats compared to closed-source alternatives.

👎Limited Documentation: Compared to established communication platforms like Slack or Microsoft Teams, Rocketchat’s API documentation can be less comprehensive and user-friendly.

👎Lack of Enterprise Features: Rocketchat’s API and SDKs may lack some of the features that are essential for enterprise deployments, such as advanced security, compliance, and scalability. 

3 Reasons Why You Need To Choose RocketChat Over Cometchat? 

🏆Rocketchat is secure: Rocket.Chat prioritizes data security with encryption, user management, and compliance certifications. Cometchat might not offer the same level of comprehensive security features. 

🏆Best for mobile apps: Rocket.Chat boasts native mobile apps with excellent functionality, ensuring a seamless user experience on the go. Cometchat’s mobile apps might offer a less feature-rich or user-friendly experience.   

🏆Cost-Effective Choice: Rocket.Chat’s open-source nature eliminates licensing fees, making it a budget-friendly option for startups and cost-conscious projects.

Now we’ve covered almost everything we need to know about the providers in comparison with Cometchat. And here is one final comparison of all essential features and benefits.

Comparing The 5 Most Popular CometChat Competitors in 2025

Feature	Cometchat	MirrorFly	Sendbird	Apphitect	PubNub	Rocket.chat
100% Customizations	❌	✅	✅	✅	❌	❌
White-label	✅	✅	✅	✅	❌	✅
Full Source Code Ownership	❌	✅	❌	✅	❌	✅
Unlimited Chat	✅	✅	❌	✅	❌	❌
Unlimited Video & Voice	❌	✅	❌	✅	❌	❌
SIP & VoIP Call	✅	✅	✅	✅	❌	✅
Topics based Chat	✅	✅	✅	✅	❌	❌
On-premise	✅	✅	❌	✅	✅	✅
Custom Security	✅	✅	✅	✅	❌	❌
Activity Feeds	✅	✅	✅	✅	❌	✅
Chatbot	✅	✅	✅	✅	❌	✅
Profanity Filter	✅	✅	✅	✅	❌	✅
ChatGPT support	❌	✅	❌	❌	❌	❌

Finding the Best Alternative to Cometchat

By now you know that there are plenty of Cometchat alternatives to pick from, depending on your needs. 

Looking to build a chat app that connects with your users on a personal level and turn them into long term users? You probably want MirrorFly. Searching for a geeky option for gaming-like apps? Pubnub is the place to be. 

Planning to give your audience a smooth video call experience? I’m going to say Sendbird is the best option. 

Now, if you’d ask me what I’d choose over Cometchat, I’d undoubtedly choose MirrorFly. Because it has all that I want to build a personalized communication experience for my users. After all, that makes them stay and that makes my app grow! 

Want more details? Comment down your queries. My team and I will get back to you with the best possible answers!

Frequently Asked Questions

Related Articles

• Top 8 GetStream Alternatives & Competitors in 2025
• 10+ Best Twilio Alternatives and Competitors in 2025
• The Top 10 Alternatives To Sendbird In 2025
• 10 Best Vonage Alternatives and Competitors in 2025